Faq
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below you'll find answers to the most common questions about our products, ordering, shipping, and more. If you can't find what you're looking for, feel free to contact us at Woodique@gmail.com .
🪵 Products
Q: Are your products handmade?
A: Yes, all our wooden products are handcrafted with care and attention to detail using high-quality materials.
Q: Do you offer custom orders or personalization?
A: Absolutely! We can personalize many items. Please contact us with your request before placing an order.
📦 Orders & Shipping
Q: How long will it take to receive my order?
A: Standard orders are processed in [1–3 business days] and delivered in [3–7 business days] (domestic) or [7–21 business days] (international), depending on your location.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Additional shipping fees and customs charges may apply depending on your country.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email.
💳 Payment
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and other local options depending on your region. Visit our Payment Methods page for details.
Q: Is my payment information secure?
A: Yes. All transactions are processed securely and encrypted through trusted payment gateways.
🔁 Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes. You can return or exchange items within [14/30 days] of delivery. Visit our Return Policy page for full details.
Q: What if my item arrives damaged?
A: Please contact us within 48 hours of receiving your order with photos of the damaged item. We'll resolve it as quickly as possible.
📞 Customer Support
Q: How can I contact you?
A: You can reach us via email at Woodique@gmail.com or through our Contact Us page.
Q: What are your customer service hours?
A: We typically respond within 24 hours, Monday to Friday.
Still have questions?
Feel free to reach out at Woodique@gmail.com — we’re happy to help!